Program Introduction
• Outline the work and how it will be completed
• Overview of the principles of the Eight Core Attitudes of Inclusion (8CAI)
• Review the Four Leadership Maxims (Learn, Express, Activate, Demonstrate) and how they map onto the Communicating Inclusion Model™
• Each lesson framework completes the statement: “Leaders who excel at effectively communicating inclusion and thereby fostering a supportive, productive workplace environment are …”

Module A – Focus on Learning: Curious Attitude
• Lesson Framework – Every interaction is an opportunity to search for deeper understanding and as-yet-unknown substantive areas of connection below the surface.
• Explore the concept of The Four I’s of Curiosity

Module B – Focus on Learning: Observant Attitude
• Lesson Framework – They seek to persist in a constant state of noticing and remain alert for signals that point to unspoken issues, questions, or challenges in others’ lived experiences.
• Explore the concept of Face, Pace, Place, and Space

Activities & Exercises
• Find real-world examples of how curiosity facilitates improved relationships and results
• Consider why being observant creates comfort and connection between people
• Exercise: Curious & Observant Attitudes of Inclusion

Instructor-Led Morning Debrief
Review activities/exercises

Module C – Focus on Expression: Nonjudgmental Attitude
• Lesson Framework – They make the effort to suspend disbelief and set aside any assumptions or preconceived notions to view and receive opinions, expressions, and actions as they are, not as they could or “should” be.
• Explore the concept of the Vowels of Judgement

Module D – Focus on Expression: Vulnerable Attitude
• Lesson Framework – Approach the process of building trust and cooperation with their team with humility, frankly sharing insights about their challenges and failures, and offering an open standing invitation for reciprocation.
• Explore the concept of Model & Mirror

Activities & Exercises
• Research popular team-building exercises that aim to have teams work together in nonjudgmental and/or vulnerable ways
• Why do these exercises work or not work? What is common with those that are effective?
• Exercise: Nonjudgmental & Vulnerable Attitudes of Inclusion

Instructor-Led Morning Debrief
Review activities/exercises

Module E – Focus on Activation: Encouraging Attitude
• Lesson Framework – They intimately understand the talents, skills, and competencies each member of their team possesses and finds ways to keep them focused on their value, strengths, positive impact, and personal growth.
• Explore the concept of the Three R’s of Encouragement

Module F – Focus on Activation: Responsive Attitude
• Lesson Framework – Act with integrity to deal promptly and directly with sensitive or problematic interpersonal issues brought to their attention, building a record of “doing the right thing” when circumstances require it.
• Explore the concept of Moving Beyond the Performative by Taking the STAGE

Activities & Exercises
• Look into corporate recognition programs – do they work for everyone? What kind of diversity of programs are out there? How are they (in)effective?
• Find one article about “performative” EDI-related actions and share it with the class
• Exercise: Encouraging & Responsive Attitudes of Inclusion

Instructor-Led Morning Debrief
Review activities/exercises

Module G – Focus on Demonstration: Self-Aware Attitude
• Lesson Framework – They never centre themselves when dealing with the needs of their team; instead, they find a place around the person/people of focus and inhabit it, ready to lend a helping hand if one is needed.
• Explore the concept of There is No “I” in Centre

Module H – Focus on Demonstration: Enrolling Attitude
• Lesson Framework – They help their team buy into a broader mission or purpose – something bigger than themselves – so that it is possible to not just meet the collective challenge ahead, but to far exceed anyone’s expectations.
• Explore the concept of Novel Stakes

Activities & Exercises
• Look up the three types of stakes and explore why they work in both the workplace and in literature
• Exercise: Self-Aware & Enrolling Attitudes of Inclusion

Instructor-Led Morning Debrief

Eight Core Attitudes of Inclusion — Consolidation
• Review of exercises from the four previous sessions
• Review of concepts
• How do the 8CAI work together?
• What does success with the 8CAI look like within the workplace?

Eight Core Attitudes of Inclusion — Evaluation
• Complete a tabletop exercise to demonstrate how well the participant has mastered the concepts and tools of the 8CAI

Activities & Exercises
None.

Effective Communication and the Voice Share Method™ (VSM): An Introduction
• How does Part II build upon Part I?
• Introduction – The Case for Inclusive Leadership & Effective Communication

Objectives & Sharing Statements
• Create your Three Voice Sharing Statements:
• Develop a statement of empathetic voice sharing
• Develop a statement of passionate voice sharing
• Develop a statement of purposeful voice sharing

Activities & Exercises
• Think of one example each of how you have demonstrated your commitment to empathetic, passionate, and purposeful voice sharing in the past
• Complete the Three Voice Sharing Statements

Instructor-Led Morning Debrief
Review activities/exercises

Module 1 – Speak Without Apology
• Introduce the concept of “sabofrauding”
• You are the expert on YOU. Work through negative self-talk about your “expertise” to speak confidently in front of others. Stop apologizing before you open your mouth to share. Learn to own your story, live into the reality of who you are and what you can contribute, and stop the constant sabofrauding of the value of your own experiences and contributions.

Module 2 – Your Nerves as Your Catalyst for Excellence
• Introduce the concept of “subtle frenzy”
• Embrace the idea that when addressing an audience, nerves are a necessary indicator of your level of engagement, care and respect for others. In short, if you didn’t have them, you probably shouldn’t be up there doing it. Focus your nervous energy in a productive direction using subtle frenzy as your talisman. Every voice has value. Harness your butterflies so that your words take flight.

Module 3 – How Body Language Impacts Your Message
• Introduce the concept of “unconscious signals and static”
• Your body speaks fluent English. Are your lips, hips and fingertips in synch? What are you really saying to listeners with the way you engage their senses of sight and smell, as well as hearing? Uncover your unconscious signals and static that support or contradict the words coming out of your mouth and tune them to transmit your messages more clearly.

Activities & Exercises
• Work through activities about speaking without apology, energetic focus and the five senseless screw-ups
• Complete the Overthrow Imposter Syndrome exercise
• Complete the Butterflies in a Harness exercise
• Complete the Lips, Hips & Fingertips Synch exercise

Instructor-Led Morning Debrief
Review activities/exercises

Module 4 – Drill to Your Core to Find the Source of Your Why
• Introduce the concept of “principal principle”
• Have you ever needed to share an idea, but you didn’t know how to create a key message? Every great story-building exercise breaks down a concept to a core lesson and then, through a novel approach, constructs a powerful message. The process of asking questions leads you to your principal principle and a deeper understanding of the lessons of your story.

Module 5 – Why Great Stories Stick
• Introduce the concept of “adhesive attitude”
• The term “stickiness” refers to a measure of how well people receive, retain and respond to the lessons and themes of great stories. Discover the principles of stickiness, how to use them to hone your storytelling abilities, and why adopting an adhesive attitude in your story-building approach makes you stick in the collective imaginations of all who hear your words.

Module 6 – Calibrate & Amplify Your Delivery
• Introduce the concept of the “path of best persistence”
• Once you know the core lesson you want to convey and how to make it stick in the minds of others, you’ve got to make it happen. The key is to determine which delivery approach is best for your current situation. Learn how to choose the path of best persistence that will demonstrate your undeniable value, leave an enduring impression and maximize your impact.

Activities & Exercises
• Work through activities about finding the source of your “why”, story building approaches and leaving an enduring impression
• Complete the Drill Down to Your Core exercise
• Complete the Why Your Great Story Will Stick exercise
• Complete the Calibrate & Amplify exercise

Instructor-Led Morning Debrief
Review activities/exercises

Module 7 – Feed Your Audience Content They Will Devour
Introduce the concept of the “relevance test”
• Sharing the wrong message with the wrong audience is like serving steak to a vegan – unwelcome and ineffective. What you share will only have a positive impact if people want it or need it. Fail the relevance test and it’s all downhill from there. We can show you how to determine the best kind of content to deliver to the right kind of audience and nail it every time.

Module 8 – Create a Content Flow that Closes the Deal
• Introduce the concept of the “logical unfolding”
• The order in which you deliver content can reveal as much as the literal meanings of words and phrases. Like Perry Mason leading a witness with pointed questions that unmask the real culprit, learn to frame your ideas for your audiences with skilled conviction. See how the flow of a logical unfolding can disarm skeptics, ignite believers and amplify your success.

Module 9 – Weave Your Case into a Compelling Storyline
• Introduce the concept of a “textile takeaway”
• A presentation built on a principled, relevant and memorable foundation still requires a strong storyline to pull it all together. People need something to hold onto while you guide them through key facts, anecdotes, observations and earned wisdom. Learn to weave textile takeaways with the strands of your content so that you can confidently convey to others the message threaded into your cohesively constructed story.

Activities & Exercises
• Work through activities about directive questioning and answering, anchoring an audience in your story and effective vs. ineffective content
• Complete the Close the Deal with Content Flow exercise
• Complete the Weave a Compelling Storyline exercise
• Complete the Feed Your Audience exercise

Fundamentals of Inspired Communication — Consolidation
• Review of concepts and activities/exercises from the four previous sessions
• How do the three stages of the Voice Share Method™ (Presentation, Approach, and Content) work together?
• What does success with stages 1-3 of the Voice Share Method™ look like within the workplace?

Fundamentals of Inspired Communication — Evaluation
• Complete a tabletop exercise to demonstrate understanding of VSM stages 1-3

Activities & Exercises
• Complete the VSM PAC Summary document in preparation for the CILP Part III sessions.

Instructor-Led Morning Debrief
Review activities/exercises

Module 10 – The Motivations of Our Reptilian Brains
• Introduce the concept of the “lizard wizard”
• Part of your brain traces back over 5 million years to reptilian ancestors of present-day humans. It drives much of our decision-making and responds to stimulation in primitive ways that are highly predictable. Learn the basics of how and why we make our choices to become a lizard wizard, capable of shaping and directing the responses of others to achieve the extraordinary results you need.

Module 11 – Maximize Your Message Potency
• Introduce the concept of “how you brew your TEA”
• How effectively vital information is received by an audience is the key component of successfully presenting your message. Like a good cup of tea, your message is steeped in potency & flavour that’s directly proportional to how skillfully it’s been prepared. We will discover methods and techniques to improve how you brew your TEA so that you deliver topical, engaging and actionable information every time you share your voice.

Module 12 – The Posture of Motivating Action
• Introduce the concept of the “message mantle”
• Expert communicators move the masses and spur them to strive for greater success. By skilfully delivering your message while leveraging the power of story, you are capable of motivating others to take positive and decisive action. Step forward and assume your message mantle while projecting confidence, calm and charisma in your posture as you persuasively address those who need to receive your message.

Activities & Exercises
• Work through activities about human decision-making processes, message reception indicators and confident, calm, and charismatic messaging
• Complete the Our Brains in Reptilian Mode exercise
• Complete the Maximum Message Potency exercise
• Complete the Motivate to Action exercise

Instructor-Led Morning Debrief
Review activities/exercises

Module 13 – Say the Darnedest Things
• Introduce the concept of “extrinsic bedside manner”
• Your messages, though powerful and motivating, may not always be easily or comfortably received. One of your most challenging tasks is to successfully share negatively perceived, difficult and/or outside-the-box perspectives with others. Using strength and empathy simultaneously, develop the extrinsic bedside manner that helps people digest discomfort and overcome limitations to take action with passion and purpose.

Module 14 – Take Stock, Exchange Your Investments
• Introduce the concept of “swap strength”
• The only thing that is constant is change. The ability to adapt to unanticipated circumstances is a key component for success in any endeavour of importance. Wisely determining when and how to modify your strategies while skillfully expending your time, energy and treasure is a testament to your level of swap strength. Learn to cultivate and develop this quality to help guide you through any adversity.

Module 15 – Your Power to Inspire
• Introduce the concept of a “transformed vocal identity”
• The ability to present unforgettably using novel approaches, nourishing content and empowering messages requires mental toughness coupled with clarity of mind and purpose. To achieve a positive outcome, one must embody and model a positive mental attitude. As the final step in the process of finding your voice, confirm the transformed vocal identity that you own and can now powerfully share with the world.

Activities & Exercises
• Work through activities about how to digest discomfort, synthesizing and adapting to change, and sustainable mental toughness
• Complete the Say the Darnedest Things exercise
• Complete the Take Stock, Exchange exercise
• Complete the Completion, Confirmation & Commencement exercise

Instructor-Led Morning Debrief

Advanced Methods of Inspired Communication — Consolidation
• Review of concepts and activities/exercises from Days 11 and 12
• How do the final two stages of the Voice Share Method™ (Message and Mindset) work together?
• What does success with stages 4 and 5 of the Voice Share Method™ look like within the workplace?

Activities & Exercises
• Complete a tabletop exercise to demonstrate understanding of VSM stages 4-5
• Go back through your notes and identify key learnings and takeaways from Days 1-12, then record them in the Summative Review document.

Instructor-Led Morning Debrief

Communicating Inclusion Leadership Program (CILP) Consolidation
• Review of main learning, key takeaways, discoveries, new applications, and insights regarding 8CAI and VSM
• Review of concepts from each of the three parts of the CILP
• What does success with the CILP look like within the workplace in general? Within your workplace more specifically?
• Complete a tabletop/interactive exercise to demonstrate understanding of the Eight Core Attitudes of Inclusion, the Voice Share Method™, and how they can be integrated and applied in the workplace

Activities & Exercises
• Update, finalize and review the Summative Review document to prepare for the Certified Inclusive Communicator™ examination (Day 15)

CIC Certification Examination
• Complete the final assessment for the Communicating Inclusion Leadership Program
• Part I: Multiple Choice Questions (12-15 responses required – 20 minutes)
• Part II: Interactive Case Study (40 minutes)
• Participants who complete this step successfully will earn the Certified Inclusive Communicator™ credential.